fbpx

FAQ

Frequently asked questions:

1. Do you ship internationally? Yes, in collaboration with a logistics partner, we ship our products all over Europe. Our products are already in use in many countries.

2. How do I know which shelves to choose for my van? Our shelves have a universal design. To find the right models, measure the length and height of the cargo area, as well as the height of the wheel arch. Consider whether the cargo area wall is curved or straight (less common). Choose the most suitable shelves based on these measurements and your needs. If you need assistance, feel free to ask us for help in finding a solution together.

3. How can I contact you if I have questions or problems? We are happy to help with kit selection and other questions. Contact us through the channels available HERE.

4. How can I order goods from your online store? Select the products, add them to the shopping cart, and proceed to checkout. Place your order and wait for confirmation and a transportation quote.

5. What are the payment options in your online store? Payment is possible based on the invoice we send, regardless if you are a private or business customer.

6. Is it possible for companies registered in the European Union to purchase goods with 0% VAT? Yes, it is possible. For this, please provide your company’s valid VAT number in the additional information field when placing the order. For private customers and companies that are not VAT liable or not registered in the EU, 22% VAT will be added to the prices.

7. How long does it take to fulfill and deliver an order? It takes an average of 10 days from order confirmation to delivery of goods within Europe.

8. Is transport free? The transport fee will be added to the price of the order. We will send you the transport offer after receiving the order and delivery address.

9. Do your products have a warranty? Yes, our products are covered by a 3-year warranty.

10. Do your products fit all brands and models of commercial vehicles? Our product range includes suitable products for all the most common vans. If you cannot find a suitable product or are unsure, contact us, and we will find a solution together.

11. Can you recommend shelves according to the field of activity? Yes, in collaboration with the customer, we have always found the most suitable solution. Although representatives of one profession may have completely different needs and preferences, our product range is extensive enough to find the right set for everyone.

12. Would it be possible for me to sell your products in my home country? We are very interested in new proposals and cooperation offers. If you want to become a reseller/installer of our products, please feel free to contact us.

 

Contact us

error: Sisu on kaitstud!