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GENERAL TERMS AND CONDITIONS

In addition to these terms and conditions, the legal relations arising from the purchase at the e-store: www.vanerex.ee / www.vanerex.eu are regulated by the legislation in force in the Republic of Estonia.

CONCLUSION OF A CONTRACT

The sales contract between Vanerex OÜ and the customer enters into force upon payment of the invoice received according to the order confirmation and receipt of the amount to the bank account of Vanerex OÜ. Products will not be booked before the sales contract enters into force.

PRICE

The prices of the products sold at Vanerex OÜ are indicated on the product sheets. The prices of all products are presented in euros. In the case of discounted campaign prices, the product page shows both the new price and the crossed-out old price.

AMENDMENT OF TERMS

Vanerex OÜ has the right to change and supplement the terms and conditions of this contract and the price list due to the development of the e-store and in the interests of better and safer use of the e-store.
Amendments and supplements to the terms and conditions and the price list shall enter into force upon publication of the respective amendment or supplement on the website: www.vanerex.ee / www.vanerex.eu. If You submitted your order before the changes to the terms and conditions came into force, the terms and conditions in force at the time of submitting the order shall apply to the legal relationship between Vanerex OÜ and You, unless otherwise provided by law or the terms of this contract.

PRIVACY

By using the e-store of Vanerex OÜ and staying on the website, you give clear and informed consent to Vanerex OÜ for the processing of your personal data and the use of cookies necessary for the best online experience under the conditions provided in this contract.
Personal data that has become known to Vanerex OÜ is entered in the customer register and used for the provision of sales services and products.
The customer also has the right to ask for information about the data we collect at any time – we are always there to help you.
Your personal data, which is necessary for the delivery of the goods, will be transferred to the courier company only to the extent strictly necessary. The protection of personal data is guaranteed by all security measures required by law. Vanerex OÜ undertakes not to transfer registered personal data to unauthorized persons or to use personal data inconsistent of law or this contract.

PRODUCT AVAILABILITY

Vanerex OÜ makes every effort to ensure that the product range offered in the e-store is up to date, but a situation may arise where the product offered in the e-store may be taken off the assortment. If you have ordered a product that is no longer actually produced, we will contact you as soon as possible and agree on the most suitable solution.

SOLVING DISPUTES

If the buyer has complaints about Vanerex OÜ, they must be sent to the e-mail address: vanerex@vanerex.ee or call +372 56 509 995.
According to the Consumer Protection Act, Vanerex OÜ has the obligation to respond in writing within 15 days.
You can find the Consumer Protection Act here.
If the buyer and Vanerex OÜ are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Commission. The terms of the procedure can be viewed and the application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and Vanerex OÜ. The review of the buyer’s complaint in the commission is free of charge.
The buyer can also turn to the European Union’s consumer dispute resolution platform.

LIABILITY AND FORCE MAJEURE

Vanerex OÜ is liable to You and You are liable to Vanerex OÜ for the damage caused to the other party by violating the terms and conditions of this contract in the cases and to the extent provided by the legislation in force in the Republic of Estonia.
Vanerex OÜ is not liable for damages caused to You or for delay in delivery of the product if the damage or delay in delivery of the product is due to a circumstance which Vanerex OÜ could not influence and the occurrence of which Vanerex OÜ did not and could not have foreseen (force majeure).
Vanerex OÜ is not responsible for the loss of or damage to the product that has occurred after the product has been handed over to the carrier.
Vanerex OÜ is liable to You to the extent of the sale price of the product. Vanerex OÜ does not take responsibility for damages caused by defective products, such as damage to property or information, loss of turnover or profit.

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